WHAT can be returned?
Warranties should be returned as soon as possible for a replacement.
Returning goods in same packaging and in same saleable condition as it was bought can be returned. Contact us immediately if you wish to do so.
WHEN do items need to be returned by?
ASAP or less than 30 days. Contact us if this is a problem – we can work around problems.

WHERE do items need to be returned to?
In store purchase – call us or bring it in.
Online and phone orders – Contact us by phone on 0407 542767 or email using the contact page.


HOW do customers return items?
Please ask for authority to return first. (e.g. a certain timer can be fixed with a press of a button)
We would love you to put a note in about what has happened so we are not too confused when receiving parcels.


SHIPPING for returns?
Original shipping rates are not refundable if you have changed your mind.
Genuine Warranties we will provide a credit for the shipping – we will use Australia post rates or Courier

In the case that your order has been returned to us by the shipping provider we will contact you via email immediately.
If you don’t claim your parcel within 2 weeks we will cancel your order. Orders with regularly stocked items will be cancelled and credit in the value of the products will be applied to your customer account.
Orders with a special order items will be cancelled and you will not be eligible for a credit.
• All credits do not include the original shipping cost.
• We will charge a shipping fee to re-send your order even if your order was eligible for free shipping.
• Bundaberg Hydroponics will not guarantee the availability of stock after an order has been cancelled.
Return to sender usually occurs due to an incorrect address or a refusal to receive the order by the customer. If the Return to sender is due to a fault of Bundaberg Hydroponics, these terms will not be applied.

CREDIT for returns?
In store purchases – we can provide cash or card refunds.
Phone orders and online – Money can be returned to direct deposit
Packing materials?
For warranties – original packaging would be great.
For returns – we have to sell them – no packaging no return – its just too hard to sell.

Legal disclaimer
All relevant laws will apply if any of the above is in error.
e.g. If an item has been mislabelled, or described incorrectly – we are sorry. We wouldn’t seek to mislead you – perhaps we make mistakes. Legally – for any items that a retailer has misrepresented – we need to refund you by law or exchange for the correct items – packaging would be great but we will understand.